Last Updated: 19 Sep 2025
At RCD Kuwait, we respect your privacy and are committed to protecting the personal information you share with us through our Messenger services.
1. Information We Collect
When you interact with our Facebook Page via Messenger, we may collect:
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Your Facebook user ID (to identify the conversation)
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Your messages (text, media, or attachments)
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Timestamps of your communication
We do not collect sensitive personal information (such as financial data, passwords, or government IDs) through Messenger.
2. How We Use Your Information
We use the information collected to:
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Respond to your inquiries and provide customer support
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Send you updates about our products and services
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Improve our automation systems and chatbot experience
We will never sell or share your data with third parties for marketing purposes.
3. Data Sharing
We only share data with:
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Service providers who help us run our automation (e.g., cloud hosting providers, messaging platforms).
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Meta (Facebook) as required to deliver your messages through Messenger.
4. Data Retention
We retain your message data only for as long as necessary to provide our services. You may request deletion of your Messenger data at any time by contacting us.
5. Security
We use industry-standard security practices (encryption, firewalls, access controls) to protect your data.
6. Your Rights
You have the right to:
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Access your data
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Request correction or deletion
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Withdraw consent to further communication
To exercise these rights, contact us at: automation@rcdkuwait.com
7. Contact Us
If you have questions about this Privacy Policy, please contact:
RCD Kuwait
📧 Email:automation@rcdkuwait.com
🌐 Website: https://ai.rcdkuwait.com